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| Frequently Asked Questions |
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1. Making order
2. About our products
3. Delivery
4. Legality
5. Customs
6. Guarantee
7. Non-disclosure
Making order
How can I make an order?
On the Home page you will find all the available brands. Select a brand and
click on it. This will take you to the selected brand family page. Then
click on the flavor of your choice. It will be automatically added to your
shopping cart. If you want to buy more than one brand or style just select
another brand from the Catalog column and repeat the process. When you
are done click "Checkout". You will be taken to Secure Server
and you should enter the required information. After that
click "Checkout". At this point your credit card information is
checked and u will receive an order confirmation at your e-mail address.
What payment methods are acceptable?
You can pay by Credit Card (Visa / MasterCard) and e-gold.
Is there a minimal order?
Yes. The minimal order is 3 cartons.
Is there a maximum order?
No. The quantity of cigarettes that can be purchased at
SmokeandShop.com is left to the discretion of customers
who must be aware of the laws in force in their country and the sanctions
they may incur.
How can I find out my order status?
After you've placed your order at SmokeandShop.com you will be automatically
notified by E-mail when we approve and ship your order. Please, notice that
we do not ship orders within 24 hours to give you a possibility to change or
update your postal address and / or the order items. In such cases you must
immediately send us an e-mail with your changes. Please enclose your order
number when writing about changes in your order.
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About our products
Are the cigarettes sold at SmokeandShop.com first choice?
The cigarettes sold at SmokeandShop.com are of the
highest quality available on the market. We sell brands made in Europe.
Do you sell other brands of cigarettes?
Not currently. The only brands we sell are shown on the Home page.
Is there any difference between the white filter and the brown filter Marlboro Lights?
Yes. The first are made to match the taste of American smokers while the second are suited to European tastes.
Philip Morris does not provide any other information on this matter. According to smokers (and suggestions),
the "white filters" may be slightly stronger. There is only one way to find out. Try them!
Will you be offering other brands in the future?
Yes. The number and type of available brands may change in time.
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Delivery
Are there countries to which you do not deliver?
Yes. The cigarettes sold at SmokeandShop.com can be purchased only
from the countries shown in the "country list" at the order form.
What is the price for delivery?
The price for delivery is €16.93 for one parcel. The one parcel contains 3 cartons of traditional cigarettes or 4 cartons of cigarettes slims.
How long does it take to deliver my order?
The average delivery time to Europe is 2 - 4 weeks and to other countries the average delivery time is 3 - 5 weeks.
Why can't you send me a single parcel containing more cartons?
Because it would be subject to duty since the width and value would not fall within the prescribed international parameters.
If I make an order Saturday, when my order will be sent?
Usually, your order is processed in 24 hours. Orders received on Saturdays
are sent on the first working day following reception (Sundays and public
holidays).
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Legality
Is it legal to resell cigarettes ordered from SmokeandShop.com ?
No. This is against the law in any country of the world.
Is it illegal to order a large quantity of cigarettes, for example, 50 cartons?
The quantity of cigarettes that can be purchased at SmokeandShop.com is left to the discretion of customers
who must be aware of the laws in force in their country and the sanctions
they may incur if their intention is to resell "duty free" cigarettes. It is
the responsibility of the Buyer to ascertain and comply with the laws
relating to the purchase and use of any tobacco goods. In order to determine
the applicable limits on purchases or taxing responsibilities, if any,
imposed by your particular state, the consumer may want to contact their
state authorities.
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Customs
Do you guarantee that no duty will be paid worldwide?
We cannot guarantee that no tax will be paid worldwide because some
countries may occasionally apply the international postal regulations and
standards. In the USA, parcels containing 200 cigarettes are exempted from
taxes.
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Guarantee
Will I get my money back or have the goods replaced if the parcel is lost, stolen or damaged?
You will get a refund for the order in case if the parcel is returned to us minus shipping fees. SmokeandShop.com is not responsible for the parcels seized on the territory of your country.
Can I withdraw the order placed with your online store?
You can withdraw your order within 24 hours of its placement.
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Non-disclosure
Does SmokeandShop.com use personal data of
customers (mailing address, e-mail address, etc.) for
advertising campaigns or other promotional activities?
We do not sell or rent your personal information to others. The information
provided to us as a result of your online purchase, such as your name,
E-mail address, phone number(s) and point of delivery or forwarding address
are only used for shipping.
Does SmokeandShop.com store information on who bought cigarettes online on files?
No, we don't store this information.
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